Q:

Is it faster to order by phone or online?

A:

It is much faster to order online. When your order is placed online, it immediately goes to the layout staff. Also, ordering online eliminates the chance of spelling errors.

Q:

What if my items arrive damaged?

A:

It is our policy to replace, at no cost to you, any damaged materials as a result of shipping.

Q:

Can I use my own clip art or logo?

A:

Yes. Just follow the easy upload feature available with each item. An additional fee may be charged.  Depending on the quality of artwork, additional work may be required.  You will be notified prior to the engraving of your product as to the timeframe and additional cost. Please view our artwork specifications for more information.

Q:

Do I have to use graphics on my item?

A:

No. If you prefer text without graphics, do not upload your own or select one of ours.

Q:

Do personalized gifts take a long time to process?

A:

No. Your order usually ships within 2 -3 business days from the time your proof is approved.  If for some reason, we cannot ship your item(s) within that timeframe, you will be notified.

Q:

Can I get a discount for multiple orders?

A:

Yes.  We offer quantity discounts and can accommodate large corporate orders. Please email us at info@lasergrl.com for more information.

Q:

What if there is an error on my item?

A:

Errors on our part are replaced immediately at no charge to you. Errors on your part, however, are not returnable or refundable. Precision Laser Engraving will replace the frame at 25% off the regular price if the set up artwork file is still available.